Service Contracts
Members of ADT National Sales service plans can save substantial time and money by reducing costly breakdowns and loss of time, while extending the operating life and efficiency of all doors, operators and dock equipment.
We offer the best commercial security services to maintain the safety at your establishment. By purchasing a roll up door, security grilles, or any of our other products, the below services are available with a service contract.
We guarantee 24-hour service to ensure our municipal commercial and industrial accounts have minimal downtime in the event of an emergency. Our factory certified technicians and fleet of service vehicles are trained to handle any service job, anytime, anywhere. Our mobile service trucks are equipped with arc welders, cutting torches, power generators, electrical testing equipment, common repair parts, ladders and the latest power tools for the job. The best part is, we come to you!
Members can expect:
24 Hour 7 Day a week emergency service
- A discounted labor rate on ALL service and repair work while enrolled in the program.
- Priority scheduling for service and repairs.
- Decrease in costly downtime.
- Increased operational efficiency and reliability of your facility’s doors, docks and related equipment.
- Reduced probability of your doors, operators and dock equipment malfunctioning.
- Extended safe and useful life of your doors, operators and dock equipment.
- Decrease in long-term repair expenses.
- Ability to budget maintenance costs for your doors.
- Each service call includes a written checklist of work performed, along with recommendations for any needed repairs or product replacement.
Gold: |
Platinum: |
| Provides for Preventive Maintenance to ensure the door and its components operate correctly. Covers all required labor to repair or replace parts listed below in “Covered Parts.” Cost of parts is not covered. Includes (1) drop test of rolling fire doors and shutters per year. | Provides for Preventive Maintenance to ensure the door and its components operate correctly. Covers all required labor to repair or replace parts listed below. Covers all parts described in “Covered Parts.” Includes (1) drop test of rolling fire doors and shutters per year. |
What’s Covered:
Covered parts: torsion springs, torsion spring assemblies, endplates, end brackets, bearings, tension gears, drums, cables, belts, tracks, stops, mount angles, mount clips, weather-stripping endlocks, hinges, slats, sections, and bottom bar.
Covered accessories: electric operators and components, operator base, chain hoists, drive chain, safety edge.
Only accessories listed on the attached door survey will be covered.
Not Covered Parts: Remote control transmitters, keys, cylinders, padlocks, light bulbs, wiring, circuit breaker, fuses, electrical disconnects, paint, and surface finish.
Fire Door Testing:
Inspection, Testing and Certification per NFPA 80 Standards
National Fire Protection Association (NFPA) standards require building owners to have their rolling and sliding fire doors inspected and tested annually, and to maintain written documentation of such inspections. ADT’s Fire Door Drop Testing (FDDT) Program helps building owners and managers stay in compliance with NFPA 80 standards, while maintaining the proper operation and full closure of all facility rolling and sliding fire doors.
Fire Door Drop Testing Services Include:
The inspection, testing, and certification of your facility’s rolling and sliding fire doors to meet NFPA 80 Section 15-2.4.3-5 requirements by trained and certified technicians.
A written Fire Door Inspection and Drop Test Report, which documents each FDDT service call for your facility’s records along with recommendations for any needed repairs or product replacement.
A “Fire Door Certification” tag is attached to each serviced fire door indicating the date the door was inspected, tested, and certified.
Copies of your facility’s Fire Door Inspection and Drop Test Reports are kept in our company records in case of an emergency or any compliance questions.
You will be contacted on an annual basis to schedule future FDDT service appointments to help keep your fire doors in compliance with NFPA 80 Section 15-2.4.3-5 and in good working order.
Fire doors play a key role in building safety. Properly operating fire doors help protect property and save lives in the event of an emergency. Defective, damaged or non-functional fire doors can lead to tragic results and may subject building owners and managers to catastrophic losses and increased legal liability. ADT’s FDDT Program provides for your facility’s ongoing compliance with NFPA 80 Section 15-2.4.3-5 requirements, while establishing and maintaining FDDT records for your facility on an annual basis.
For more information contact our service department by calling 877-238-1001 or 570-421-5929.